Dealerease® Frequently Asked Questions

Q. What are the profit margins?
A. You can set your own markups. The sporting goods industry usually supports markups between 15%-35%

Q. Do I have to use your merchant account service?
A. No. you can use any merchant account that you want. The cart, however, will only interface directly with Bank Card Central merchant account service or choose a merchant account that can interface with the Authorize.Net gateway. If you use any other merchant account, you will need to input the charge though a virtual terminal on on a credit card machine.

Q. Can I use an existing web site?
A. Yes. You can use any website that you can add external links to.  You can build your own, have a developer create one, or link from an Ebay store or other similar service.  You cart link will look like this http://dealerase.net/catalog/?ret_id=123456. The ret_id in this link stands for your Retailer ID which will be assigned when your cart is created.

Q. How do I pay for the cost of the merchandise?
A.  You can pay for the merchandise via credit card, open account, or EFT/ACH Automatic Checking Withdraw. Please note that orders paid for with a credit card are subject to a 3% price increase.

Q. What is your return policy?
A. You can set your own return policy, however, you should use this return policy as an example: Example Return Policy

Q. Do I need an FFL to sell firearms with this service?
A. Yes. BATF rules require that you have an FFL if you sell firearms.  To get your license, you will need to call the ATF at 404-417-2750. They are open from 8:00AM - 4:30PM Eastern Time.  

FFL Holder Network: This system is one of the cart's best features.  The customer will be presented a choice of FFL holders in their area. Once they have made their selection and checkout with the firearm Green Supply will contact the chosen FFL holder and arrange the transfer. Once Green Supply receives a copy of the FFL, we will ship the items. The FFL holder and the customer will arrange a pickup. State and local fee's will apply and FFL holders usually charge a courtesy fee for this service.  Your customer is responsible for these fees.

Q. Can the orders be shipped internationally?
A. No. The only exception is that we can ship tents to Canada.

Q. Do I get better pricing if I use the Dealerease platform?
A. No.

Q. What is the turn around time like?
A. We are a Monday - Friday opposition. Turn around time has to do with how busy our warehouse is. In off-peak times orders are usually shipped in 1-2 business days. During on-peak times turn around time is usually 2-4 business days. 

Your customer will have the option of adding a $6.00 rush packing fee to their order.  This rush packing ensures that we will make our best effort to get the order out the same day for orders placed before 10:00AM.  Orders placed after 10:00 will go out the next day.

Q. What payment methods will be available to my customers?
A. You will be able to offer payment via:
 Credit Cards
  -Mastercard
  -Visa
  -Discover
 PayPal
 Checks
 Money Orders
 Open Account

Q. Can I set up different prices for different customers?
A. Yes. You can set up 3 different pricing levels. 

Q. Can I add my own products to the cart?
A.  Yes. You can add items one-by-one via a web form.  You can also bulk upload items using a Microsoft Access database.

Q. Do I have to sell all of the items offered?
A. No. You can pick and choose which categories and subcategories show up in your cart.

Q. Will I be able to archive my orders?
A. All orders are kept on file so that you can review them later and for tax purposes.

Q. What address will be printed on the shipping label?
A. Your company's address.

Q. What does the setup fee cover?
A. The setup fee covers branding of the Dealerease cart to look like your existing website, and setting up your cart. Also, a 30-45 minute walkthrough is provided to train you on how to use your site.